WICKET WIN Refund, Cancellation, Checkout & Pricing Policy

Last Updated: 09/01/2025

Welcome to WICKET WIN, the ultimate cricket fantasy sports platform! This policy outlines the terms and conditions regarding refunds, cancellations, checkout processes, and pricing. By using WICKET WIN, you agree to the terms of this policy.

1. General Terms

  • - All transactions on WICKET WIN, including deposits, contest entries, and withdrawals, are final and binding.
  • - Users are responsible for ensuring the accuracy of their transactions, including contest selections and payment details.
  • - WICKET WIN reserves the right to modify, suspend, or cancel any contest or feature at any time without prior notice.

    • 2. Contest Cancellation

    wicket win may cancel a contest under the following circumstances:

  • - Insufficient Participants: If a contest does not receive the minimum required number of participants, it may be canceled, and entry fees will be refunded to all participants.
  • - Technical Issues: In the event of technical glitches, server errors, or other unforeseen issues, wicket win may cancel a contest. Entry fees will be refunded to all participants.
  • - wicket Cancellation: If a real-life cricket wicket is canceled, postponed, or abandoned due to unforeseen circumstances (e.g., weather, technical issues, etc.), the corresponding fantasy contest will be canceled, and entry fees will be refunded.

    • 3. Refund Policy

    Refunds will be processed under the following conditions:

  • - Contest Cancellation: If a contest is canceled by wicket win, all entry fees will be refunded to the user's wicket win wallet within 7 business days.
  • - Duplicate Transactions: In case of accidental duplicate transactions, users must contact wicket win support within 24 hours. Refunds will be processed after verification.
  • - Unauthorized Transactions: If you believe an unauthorized transaction has occurred, please contact us immediately. We will investigate and process a refund if the claim is valid.

    • Note: Refunds will only be credited to the original payment method or the user's wicket win wallet, depending on the circumstances.

    4. Withdrawal Policy

  • - Users can withdraw their winnings or remaining balance from their wicket win wallet at any time, subject to applicable withdrawal limits and processing fees.
  • - Withdrawal requests may take up to 7 business days to process, depending on the payment method and verification requirements.
  • - wicket win reserves the right to verify user identity and transaction details before processing withdrawals.

    • 5. No Refunds for User Errors

    wicket win will not issue refunds for:

  • - Incorrect contest selections or team submissions.
  • - User errors during transactions (e.g., entering incorrect payment details).
  • - Disqualification from a contest due to violations of wicket win's Terms of Service.

    • 6. Checkout & Pricing Policy

    6.1 Pricing

  • - All contest entry fees and pricing are displayed clearly during the checkout process.
  • - Prices are subject to change without prior notice. However, users will be charged the price displayed at the time of entry.
  • - wicket win may offer discounts, promotions, or bonus credits from time to time. These offers are subject to specific terms and conditions.

    • 6.2 Payment Methods

  • - wicket win supports multiple payment methods, including credit/debit cards, net banking and UPI.
  • - Users must ensure that their payment details are accurate and up-to-date.

    • 6.3 Checkout Process

  • - During checkout, users will be prompted to confirm their team selections and contest entry fees before proceeding to payment.
  • - Once payment is completed, users will receive a confirmation notification, and their entry will be considered final.

    • 6.4 Taxes and Fees

  • - All prices displayed on wicket win are inclusive of applicable taxes unless stated otherwise.
  • - Users may be responsible for transaction fees charged by their payment provider.

    • 6.5 Currency

  • - All transactions on wicket win are processed in INR. Users are responsible for any currency conversion fees charged by their bank or payment provider.

    • 7. Dispute Resolution

    If you have any concerns or disputes regarding refunds, cancellations, pricing, or checkout processes, please contact our support team at wicketwin1@gmail.com . We will address your concerns within 7 business days.

    8. Changes to This Policy

    wicket win reserves the right to update or modify this policy at any time. Users will be notified of significant changes via email or in-app notifications.

    9. Contact Us

    For any questions or assistance regarding this policy, please contact us at:

  • - Email: wicketwin1@gmail.com
  • - Phone: 7012786273
  • - Address: Door Number 13/557, Ummamkuzhiyil, Neerattadi, Panamaram PO, Panamaram, Kerala, PIN: 670721

    • By using wicket win, you acknowledge that you have read, understood, and agreed to this Refund, Cancellation, Checkout & Pricing Policy. Thank you for being a part of the wicket win community!